Service Delivery Policy for Kenbil Pay

Effective Date: 01/09/2021

At KENILGLOBAL TECH (OPC) PRIVATE LIMITED, we provide digital financial solutions and services through our Kenbil Pay platform. As our services are entirely digital and do not involve physical goods, we do not have a traditional shipping policy. This policy outlines how our digital services and products are delivered to you.

1. Nature of Our Services

Kenbil Pay is a digital payment and financial technology service. All our products are intangible and delivered electronically. There is no physical shipping or delivery of any kind involved with the use of our Service.

2. Service Delivery Method

Upon successful completion of a transaction or activation of a service, the delivery is instantaneous and occurs within the Kenbil Pay application and/or via electronic communication.

This includes:

  • Transaction Confirmation: A successful payment or fund transfer is confirmed immediately on your screen within the app.
  • Account Updates: Your account balance, transaction history, and service status are updated in real-time.
  • Digital Receipts: Transaction receipts, invoices, and other relevant documents are available digitally within your account history or sent to your registered email address.
  • Notifications: You will receive real-time notifications via SMS, email, or in-app alerts confirming the status of your transactions.

3. Delivery Timelines

The delivery of our digital services is typically instant upon successful payment or request processing. However, delivery of certain services may be subject to a brief delay due to:

  • Technical Issues: Temporary network or system glitches.
  • Payment Gateway Delays: Delays in payment verification from your bank or our payment partners.
  • Compliance Checks: Mandatory security and fraud-prevention checks on certain transactions.

If you experience a significant delay (more than a few minutes) in the confirmation of a transaction, please refer to our Refund and Return Policy for guidance on how to report a failed transaction.

4. Order Confirmation and Tracking

You will receive a digital confirmation for every transaction or service activation. This confirmation serves as your proof of delivery. You can track the status of your transactions directly within the Kenbil Pay app's transaction history section.

5. Contact for Delivery Issues

If you encounter any issues with the delivery of our digital services, such as a missing confirmation or a transaction that did not reflect correctly, please contact our customer support team immediately.

You can reach us at:

Email: hello@kenilglobal.com

Address: KENILGLOBAL TECH (OPC) PRIVATE LIMITED, G-9, GROUND FLOOR, GEEJGHAR TOWER, HAWA SADAK, CIVIL LINE, JAIPUR, RAJASTHAN 302006 INDIA